Scottsville Supply Company warrants its equipment to be free of defects in material and workmanship. If within 10 days of purchase you feel an item to be defective, please return the merchandise along with your sales receipt immediately and we will refund the purchase price along with all transportation charges. Warranty does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose.
Please check all your orders immediately upon receipt and contact us by phone, e-mail, or in-person within 7 (seven) days of receiving a damaged item or for any discrepancies. Please do not throw away any packaging or the damaged/incorrect product. We ask that if the carrier (UPS) is the probable cause of the damage that you initiate the damage claim with them. If you need assistance after attempting the claim, please call us and we will help in any way possible. If a discrepancy was made on our end, contact us so we can get the right product to you and have a UPS call tag issued for the original package and product. Regardless of the cause, we will work to get you a replacement and make things right.
Just don’t want something your purchased or received as a gift, and it is unused? If you are a local resident, please stop by the store with your receipt and the product for a refund. If you do not have a receipt we can make an exchange in-store.
If you cannot make it to our store, please call us at 434-286-2145 or email us at beekeeper@scottsvillesupplyco.com. We ask for the following assistance when making a return:
- Call for Return Authorization, especially if we need to get it shipped back to our store. Please have your order number available (located on your invoice/receipt).
- Item must be in good condition (unused, un-abused, unaltered). If you are returning a damaged product, please see the “Damaged Product Return/Exchange” above.
- Item must be returned within 7 days of receipt.
- Original receipt or a copy of your invoice is required.
We will refund the amount due back to the credit card used or in cash if cash or check was tendered in person. Original shipping charges are non-refundable.
Refund/Return Exclusions: Live Bees Orders (reservations or after receipt), Feed & Nutritional Supplements, Pest Treatments, and Foundations.
Just stop in and see us! We’ll be happy to help. If your order was placed online, you will be responsible for any return shipping costs. Must be done within 7 days of receipt.
You may cancel your reserved seat in one of our education classes for a refund; however, we must be notified of the cancellation at least 48 hours prior to the class date. This is due a class size limit we adhere to. We cannot issue refunds after the class if you simply fail to attend. We work to be as flexible as possible though we want seats to be available to those who can attend.
